Managed Services Provider (MSP)

In recent years, MSP has been widely used in overseas countries. The basic concept of MSP solutions is outsourcing your IT services to a third-party company. Through our MSP solutions, your IT equipment and systems can be remotely managed by us. It can be more of a great help to small and medium-sized enterprises (SMEs).

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MSP is not only benefiting the boss, but it also benefits to its staff. To learn more about the solution, here are the needs of different people:

Entrepreneurs’ perspective

Save expenditure

As one of the difficulties of SMEs is lack of finance, recruiting IT professionals are costly. Hiring in-house staff will increase your expenses as well as a financial burden. With our cost-effective MSP solutions, you only need to pay predictable monthly fees to receive IT expertise from us. Therefore, you can cut down and convert the costs into operating expenses.

Prevent IT problems

Suffering from downtime and wasting a lot of time on repairs is a nightmare. Many jobs have to be suspended. To make sure your business runs smoothly, we take preventative measures to help you avoid various types of problems, such as data storage, computer viruses and software update. Since your IT devices and systems are connected to ours, both can be monitored 24 hours a day. In this case, our competent IT technicians can instantly detect and settle potential problems. This minimises the impact on your business operation and increases productivity.

Match your business size

When you enlarge your business size, you need to upgrade your existing computer equipment and systems. You may have to concern about whether in-house IT staff have the capability to support your business growth. No one knows if they have made the right decisions until there is a problem. Therefore, you will need an MSP that can provide you with the most suitable service instantly, according to your business needs. And your business growth will not be hindered.

Stay focused on your business

With 24/7 monitoring, all the IT problems you may face will be solved by IT experts. You do not need to worry about any unexpected issues. Hence, you have more time to concentrate on your business development.

Admin & HR’s perspective

IT Department’s perspective

Lessen burden

Most SMEs have very few or even only one IT staff. IT technicians at SMEs are responsible for numerous tasks, such as front desk, programming and systems analysts. It is a heavy burden for them to handle all IT-related tasks. If the company can outsource certain jobs to an MSP, the in-house staff do not have to manage an overwhelming workload and have a pleasant work environment.

Increase work efficiency

As mentioned above, an MSP can reduce your office workload. This not only creates a positive work environment for internal IT staff, but it can also improve work efficiency. You can have more time to concentrate on important projects, for instance, software development and infrastructure. Meanwhile, you can learn more about your company’s IT needs and thus improve related issues.


There are many types of IT problems. If your company has encountered some severe problems, you may not have enough experience and skills to resolve it. Under this circumstance, highly skilled IT experts from MSP can lend a hand to solve all of these problems.


For SMEs, they have a greater chance and easier to enlarge their business size. In this case, the computing systems and hardware are required to upgrade so that these can support the business develop. It is very time consuming if you do not know what you need to do. As an MSP serves companies with different business sizes, their staff have great experience and have a better understanding of your needs. They can assist you in upgrading the devices and systems based on your actual demands.


When there are very few people in your development, especially for the department with only one staff, it is very hard for them to request leave at work. This is because the entire company relies on them. If they are on leave, no one can handle IT-related work. However, an MSP can back you up. The staff at MSP are on hand to support your IT equipment and systems. This is a win-win situation. The in-house staff can ask for leave time while the computer devices and systems can remain functional.

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